Conditions of Use

Conditions of the Equipments

All equipments & items come with Full Manufacturer’s Warranty. These warranties vary on the brand and the equipment you purchase. Your Sales Representatives can give you all the information on the warranty. All the warranty issues on the new equipments & items should be solved with the manufacturer.
We will gladly assist you with this process if you were to have any issues with your new equipments & items.

Accepted Payment Methods

We do require the payment to be made in no more than 5 days. Please contact us if your payment takes more than 5 days for any reason. All items must be paid for in full before any merchandise can leave our warehouse, or our manufacturer’s warehouse. At, we do accept all major credit cards, money order, cashier’s check, Paypal, personal check, business check, Google check out, and wire transfer. Some forms of payments, such as cashier’s checks, personal checks, money orders, and business checks may slow down the shipping process. The fastest payment methods are credit cards and Paypal payments. All funds must be from U.S. Banks. We will only ship to confirmed Paypal Addresses to protect our customers. Certain exceptions may apply. We also ship to Canada and we do accept funds from Canadian Banks. Please talk to your sales person for details.

Purchases and Product Descriptions

If you wish to purchase any product made available through the Site, you may be asked to supply certain information relevant to your purchase, including without limitation your credit card number, the expiration date of your credit card, your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT MEANS USED TO INITIATE ANY TRANSACTION.

While and our affiliates attempt to provide accurate information on the Site, we do not guarantee that product descriptions or other content on this Site will be accurate, complete, reliable, current, or error-free. Descriptions and images of, and references to, products on the Site do not imply our or any of our affiliates' endorsement of such products. We reserve the right, with or without prior notice, to change such descriptions, images, and references; to limit the available quantity of any product. Price and availability of any product offered through the Site are subject to change without notice. You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred, including without limitation all shipping and handling charges. In addition, you are responsible for any taxes that may be applicable to your purchases. Your sole remedy for the purchase of any product from through the Site is to return it for a full or partial refund as set forth in the shipping contract governing such purchase.

Returns & Refunds

All sales are final. There are no returns, refunds, or cancellations. Under certain circumstances, may make an exception and allow a return, cancellation, or approve a refund. However, a restocking fee of 25% of the total price will apply. Under certain circumstances, the customer will be responsible for the shipping cost of the returned item.

Shipping and Delivery Policy

Before shipping, all items by included insurance: All major carriers provide free coverage up to certain amounts against unwanted situations. Items can also be insured due to their declared value, but for higher value items, carriers have limits. You can contact us to learn more details.

All Damage Claims will be handled by the customer and the Freight Company. will accept no responsibility once your merchandise leaves our or the manufacturer's warehouse. However, we will assist you with the paperwork during the process.

The products which will be sent from our warehouse usually ship out in 5 business days, after the funds clear (in many cases much faster). We notify you once your merchandise leaves our warehouse, and you will be provided a tracking number. After the tracking number information is given to you, you can get information from the carrier company.

Merchandises are being shipped in 3 days from our manufacturer's warehouse usually. However, certain items that might be out of stock can take up to 4 weeks to ship, and because of the current supply chain shortage, this process may take longer. In this case, we will notify you of the estimated shipping date. In addition, we will do the follow-up and inform you of the tracking information once your merchandise is shipped.

Standard packaging of an item includes placing the merchandise on a pallet, secured by straps, shrink wrap, bubble wrap, and necessary labeling. Standard Packaging Will Not include additional crating or boxes constructed. You can have these services at an additional cost.

The delivery will be made to your curbside, and the buyer will be responsible for moving the merchandise to the desired location from the curbside. The drivers are not responsible for assisting in unloading your merchandise.

You will be charged with 9.25% sale tax for the items shipped in TN.

Shipping Methods: We send the merchandise with ground shipping.

Shipping Time: We inform you of the shipping time by email, text, or phone as soon as we get the order confirmation.

Shipping Cost: You can see each product's shipping cost during the checkout process. Please be aware of the difference in the shipping cost for each product due to its freight.

In some cases, specific locations might be considered residential areas even though the shipment is made to a business. In this case, there will be a slight difference in the shipping cost. The buyer will be informed, and it will be reflected by the buyer.

If the shipping address is limited access, additional fees may apply.

Free Shipping: Free ground shipping is available on selected categories and products with "Free Shipping" labeled in 48 continental USA. Please call us for details.

Free shipping doesn't include lift-gate assistance, inside delivery, shipping at special conditions like expedited shipping.

Shipping Address: Please check the details below to get us to provide you an exceptional service.

  • No residential and PO Box address delivery.
  • Be sure your shipping address is correct.
  • Please write your business name as well.
  • Make sure your phone is accurate. We will use the best and the quickest way if we need to get in touch with you during the shipment process.

Call Before Delivery: If you request "call before delivery," the carrier primarily will call you 24 hours before delivery and set an appointment, but this service may apply an additional fee. Some carriers also offer more than "call before delivery," such as "arrival notification," "delivery appointment," etc. Please contact us for more details.

Changing Shipping Address: If a shipping address change is requested, the shipping fee changes and carriers charge an additional fee. We will contact you via text or e-mail and inform you about the extra cost.

Redelivery: Please be aware of the redelivery charge if the delivery is not successful.

Split Shipment: A large order that contains more than one item can be split due to changes in stock, different shipping locations, or customers' demands. Therefore, customers receive their orders in multiple packages on different days. Please contact us for details.

Quick Shipping:It is available on "Quick Shipping" labeled products. Please call us for details.

International Shipping: International shipping may incur additional charges to cross the border if the equipment is sent by ground shipping, and these fees will be billed to you from carriers. The brokerage fees are the responsibility of the buyer and will be added to your shipping cost. If you would like to use your broker, you will be responsible for arranging all the shipments and notify us. The customer will be responsible for faxing and/or emailing us a completed copy of the Bill of Lading and giving us the necessary time to get the shipment. If the items will ship by a freight carrier, the purchase will be delivered on the deck of an international forwarder location. The buyer will be responsible for arranging the freight forwarder.

Lift-Gate Service: Mostly purchased items are heavy, so that you may need a lift-gate. If you don't have a loading dock, trailer access, you can contact our sales representative and take a quote. Please be aware that drivers don't have any responsibility during the unloading process of the equipment from the truck.


Chef's Deal has its own delivery trucks, and we do deliveries in the Middle TN area on a regular basis. In some cases, we have performed deliveries with our staff to other states such as GA, KY, AL, MS, FL, SC, NC, LA. If you have a large quantity order, this method might be a better option for you than shipping. Please feel free to discuss the details with your Sales Representatives.

Inspecting Delivery in Case of Any Damage/Missing/Lost

Check all the shipments outside in case of damaged/missing/lost items before the driver leaves. Do not let the driver rush you!

Be sure all boxes which contain equipment and parts are present.

Check all equipment from top to the bottom after you open the boxes.

If your order is completely damaged, don't sign papers and refuse the delivery. Instead, please take pictures of the damaged item, take notes and contact us as soon as possible for the returning process.

During the assessment, if you find any damage such as dents, dings, creases, holes:

  • Take pictures
  • Note them on the delivery bill.
  • If your order has missing/lost parts, take note of the exact name of the part of the item.
  • Keep your copy of the delivery bill/receipt.
  • Keep the boxes and other packaging materials of damaged equipment.
  • Contact the carrier company for a damage inspection.
  • Contact us within one day.

All items are being checked before shipment in our or manufacturer's warehouse, but damage can occur during transit. So when you take note of the damage on the delivery bill and sign it, we can apply to the carrier for reimbursement. However, if you sign the receipt but don't take note of the damage, we cannot guarantee any compensation for the assessed damage.

*** Chef's Deal will not be responsible for damages that occurred during shipment. But we are always ready to help. Please call us +1 (877) 254-5449 Store Hours: (M-F) 9am-4pm CDT Call Center Hours: 8 am-8 pm CDT/ (Mon- Sat). Please have your order number, tracking number, and any other shipping information during the call to assist you as fast as we can. ***

Special Note for Refrigeration Units

Refrigeration units containing compressor, Freon and oil must be transported in Up Right position only.
Tilting refrigeration units may cause the oil to leak in to the cooling system and the unit may not function at all. Any customer asking a refrigeration unit to be loaded in any position other than up right position takes the risk of the unit not functioning at all when it is plugged in. will not be responsible for any damages that occur due to customer mishandling, or improper transportation.

Please notify us in advance if you have multiple items, or a large order to pick up from our warehouse.

Please Note: Due to the limited warehouse space, items that are not shipped / picked up in 10 days will be subject to additional storage fees. The fee is $50.00 per item per month, and will have to be paid in full before any merchandise can leave our warehouse.

Special Note for Smallware Items

Items from manufacturers Crestware, Libbey and Winco are considered smallware. Orders with a total less than $250.00 from any of these manufacturers will result in a one time small order charge of $25.00 for each manufacturer in the order below limit.

There are also certain smallware items that come in cases which we cannot split, such orders will be processed as if the full case is ordered and we charged accordingly.


At, we have our own full time technicians that do installation on different kinds of equipment, such as Walk in Cooler / Freezer, ice machines, fryers, stoves, furniture and more. We do service our customers in Middle TN area. If you need installation on any of the equipment you purchase, please talk to your Sales Representatives to find out how we can help you with the installation process. No installation is included in the purchase price of the equipment. Installations are performed at additional costs.

Site Conduct

You may not post or transmit on or through the Site:

  • Advertising or commercial solicitations
  • Promotional materials relating to other Web site or online services which are competitive with us and/or the Site
  • Software or other materials that contain so-called viruses, or other harmful or disruptive component
  • Political campaign materials; chain letters; mass mailings; spam mail
  • Engage in any activity on the Site that restricts or inhibits any other user from using
  • Or enjoying the Site such as "hacking," "cracking," "spoofing," or defacing any portion of the Site
  • Harvest or collect information about Site visitors or Members without their express consent.
  • Use the Site to defame, abuse, stalk, threaten or otherwise violate the legal rights of others or for any fraudulent purpose
  • Create a database by systematically downloading and storing Site content
  • Frame or mirror any part of the Site without our prior written consent
  • Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available
  • Or violate any requirements, procedures, policies or regulations of such networks.

Other Issues reserves the right to change the terms and conditions of these Terms of Use. You agree to review these Terms of Use periodically to be aware of any such changes. Your use of certain services on the Site may be governed by additional rules. We also reserve the right, at any time, to change or discontinue any content or feature of the Site or any services or products made available through the Site without notice. You agree that we will not be liable for any modification, suspension or discontinuance of the Site or of any service, content, feature or product offered through the Site. Your continued use of the Site after such changes will indicate your acceptance of such changes.


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